CNAR is growing quickly to better meet the needs of its nationwide community. We are currently recruiting for an Operations Coordinator. This is a full-time, work-from-home position, open to applicants from all across Canada.
Operations Coordinator
The Role
The Operations Coordinator reports to the Executive Director (ED), supports day-to-day partner and member-related services for the organization, and is responsible for providing administrative support for CNAR’s programs, annual conference, and other special projects. This is a remote position.
As our ideal candidate you’re a developing administrative/operational professional with experience in a membership-based organization, exceptional attention to detail and ‘can-do’ attitude. You’re a jack- or jill-of-all-trades with the breadth, independence, and technological savvy to master a wide range of administrative tasks and play a key role in streamlining our operational processes.
This is an outstanding opportunity to join a small, nimble organization at the earliest stages of growth.
Main Responsibilities:
Operations:
Analyze organizational processes to improve quality, productivity, and efficiency of CNAR operations.
Work with staff to continuously improve IT investment and policies necessary to ensure legal compliance (e.g., data privacy policy, records policy).
Billing/invoicing/accounting coordination as required in support of members, partners, event registrants.
Maintain member management system and portal. Assist with website and social media tools as required.
Maintain 100% accuracy on data entry into system.
Member Services:
Support the day-to-day partner and member related operations.
Administrative/registration support for programs, conferences, webinars, and other initiatives.
Enable a smooth member and partner yearly renewal process.
Establishes and maintains a customer satisfaction feedback process with follow up and call back procedure while sharing appropriate feedback with senior management.
Reporting:
Prepare reports and briefs for Operational Committees (Education/Conference).
Create and manage operational calendars and status reports.
Attend weekly status meetings/calls.
Skills and Experience:
Diploma and/or certificate in Business Administration or related office experience required.
3+ years of administrative/operational experience. Experience obtained from an association-based organization considered an asset.
Strong knowledge of administrative process and procedures; proven experience in improving processes and procedures.
Tech-savvy - Intermediate software and systems knowledge (member management systems, websites such as WiX/WordPress); Microsoft Office; virtual conferencing.
Understanding of data privacy and data management.
Bookkeeping experience considered an asset.
Strong attention to detail, all work accurate and performed to a high standard.
Excellent organizational skills and exceptional client service skills.
Bilingual (French/English) considered an asset.
Application instructions:
Please submit your resume with a cover letter (required) that outlines how your skills and experience meet our qualifications to careers@businesssherpagroup.com
We thank all applicants for their interest but please note that only successful candidates will be contacted.
CNAR is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. We provide accommodation and support to persons with disabilities throughout the recruitment and selection process.