VIDEOS

CNAR 2020 Session Rentals

Missed your opportunity to register for the CNAR 2020 Interactive Digital Event? We are now offering the chance to view select sessions! Rental includes 72-hour access to the video recording. (Please note, the pricing is per session and does not include the attendee chat content). All videos include HST.

Regulators are Employers Too: Employment in the Age of COVID-19 (Original broadcast date: November 25, 2020)

A regulator has many functions. We often hear about regulators’ gatekeeping function and discipline function vis-à-vis their applicants and members, or about their governance issues vis-à-vis their boards of directors or councils. However, we don’t often hear about their function as employers vis-à-vis their own staff. And yet, human resources issues are incredibly important to regulators. These issues can have a huge impact on a regulator’s ability to meet its overarching public interest mandate, mostly because it is well understood that engaged employees will produce better results. Conversely, a mishandling of human resources issues can affect the regulator’s risk profile in significant ways. In this session, the panelists explore these issues in the context of the COVID-19 pandemic. This panel features Natasha Danson, Partner, Steinecke  Maciura LeBlanc; and Claude Balthazard, Registrar and Vice-President Regulation Human Resources Professionals Association.

Case Studies: Tips, Tricks, and Lessons Learned from Regulatory Reform Processes (Original broadcast date: November 19, 2020)

Regulators are under increased scrutiny to ensure fair, transparent and accountable processes to meet their legislative mandate and expectations of government, stakeholders and the public. Join senior officers of three regulators as they discuss their recent experiences with regulatory reform. While each undertook a different approach, all have achieved increased transparency and accountability. Among many shared insights, participants will learn about: the challenges and triumphs each organization faced in modernizing its processes and improving oversight; how automation, risk profiling, and measuring impact helped improve the regulation of members, responses to complaints and the protection of the public; overcoming hurdles associated with organizational culture in implementing change; and how to breathe life into requirements of transparency and accountability. This discussion features Michael Caffaro, Assistant Registrar and Complaints Director College of Physicians & Surgeons of Alberta; David Kay Chief Professional Conduct Officer, College and Association of Registered Nurses of Alberta; Cindy Smith, Executive Director, Saskatchewan Registered Nurses Association; and Julie Gagnon, Partner, Reynolds Mirth Richards & Farmer LLP.

Top Ten Cases (Original broadcast date: November 18, 2020)

This session covers the ten most significant professional regulation cases decided during the past year. Cases cover all areas of professional regulation (e.g., registration, complaints, discipline). For each case you will not only find out what decision was made and why, but also the lessons regulators can learn from the cases. Facilitated by Richard Steinecke, this panel of regulatory experts features Marjorie Hickey, McInnes Cooper; Julie Maciura, Steinecke Maciura LeBlanc; and James Casey, Field Law.

The Growth of Online Proctoring in Credentialing: Applications to High-Stakes Exams (Original broadcast date: October 28, 2020)

Online proctoring continues to experience greater exposure and traction in the credentialing industry as the technology behind it advances to new levels and addresses concerns related to stability, security, and accessibility. How do these advancements impact uptake for high-stakes credentialing programs? Is online proctoring an appropriate delivery mode for these programs? What are the security considerations to keep in mind as high-stakes credentialing programs assess and consider this delivery method? What are the key elements to keep in mind and evaluate in terms of measurement equivalence for examinations administered through online proctoring in comparison to other test administration modalities? The panel shares how online proctoring and test center delivery compare but also how they differ, using key data points as it relates to exam performance. They will also discuss pros and cons for different delivery modalities to better understand the opportunities and risks associated with the adoption of online proctoring as a complementary or alternative approach for the delivery of high-stakes examinations. In addition, the panel will share why credentialing bodies should consider online proctoring as it will undeniably continue to be a growing part of the industry’s future. The panel features Isabelle Gonthier, President and COO, Yardstick Assessment Strategies; Greg Pope, Director of Examinations, The Association of Professional Engineers and Geoscientists of Alberta (APEGA); Autumn Saylor, Director, Assessment Services, International Code Council (ICC), and Tamara Richter, Executive Officer, College of Licensed Practical Nurses of Alberta (CLPNA).

Q&A with William Lahey (Original broadcast date: October 26, 2020)

On October 26th, 2020, CNAR was very honoured to present William Lahey, President of the University of King’s College, Full Professor of Law (on leave) at Dalhousie University, Chair of the Board of EfficiencyOne, and a member of the Nova Scotia Barristers’ Society at CNAR's Master Class workshop. 

During this compelling presentation and Q&A, Mr. Lahey provided his insights into what we can expect from professional occupational licensing in the future: what are governments doing and what have we learned from the reports of external reviews? What can we all do on our own to be better regulators? CNAR is pleased to offer this session replay to all CNAR 2020 Conference registrants as a special bonus session (used with permission from Mr. Lahey).

Braiding Two Worlds: Developing Culturally-Responsive Regulatory Practices in an Era of Truth and Reconciliation (Original broadcast date: October 15, 2020)

The mandate of the Ontario College of Teachers involves reviewing and accrediting programs of professional education including a number of Indigenous Education programs in several faculties of education across Ontario. Accreditation reviews involve coordination between Accreditation Unit staff, faculties, accreditation panels, and the Accreditation Committee of the Council. These coordinated efforts demonstrate a shared commitment to ensure a high standard for teacher education programs in the province of Ontario. To further situate the work of accreditation in an era of Truth and Reconciliation, the Accreditation Unit has engaged in a review of its regulatory processes. By engaging Indigenous scholars and knowledge holders to lead us in the development of culturally-responsive processes within existing structures of the regulatory environment, we have engaged members and the broader public to provide input on how to adapt a colonial ‘transactional’ process in an attempt to braid the two world-views. This panel features Anna-Marie Nielsen, Manager of Accreditation, Ontario College of Teachers; Carmelina Martin, Program Officer, Ontario College of Teachers; and Marg Raynor, Program Coordinator, The Tecumseh Center for Aboriginal Research and Education.

Millennials in Motion: The Changing Regulatory Landscape of the Multi-Generational Workplace (Original broadcast date: October 7, 2020)

Millennials now make up the largest portion of the Canadian workforce. They are often described as being entitled or expecting too much freedom from their regulators or employers. Although they are determined to achieve work-life balance or integration, millennials have also reported suffering from burnout from an excessive workload. This panel explores the changing landscape faced by regulators in their regulation of millennial professionals and multi-generational workplaces. Regulators must ensure that they remain relevant to a diverse body of professionals, which includes a growing demographic of millennials. Regulators must listen to the practice challenges and needs of young professionals in order to assist them in providing competent and safe care. Panelists include: Megan Mah, Associate, WeirFoulds LLP; Heidi Besuijen, Partner Reynolds Mirth Richards & Farmer LLP; Sheryl Sarfin, Manager, College of Nurses of Ontario; Lyndsay Nair, Executive Director, SALPN.

Fireside Foresight: Exploring how Future Trends and Disruptions May Impact Regulated Industries  (Original broadcast date: September 24, 2020)

How might advances in AI change the value and nature of knowledge work? How could changes to the way that people receive and interpret information affect their perception and expectations of professional experts? And what might telework and greater international trade in services mean for regulation of professional activities? We are living in highly uncertain times and are already seeing some of the trends and disruptions that could affect the work of regulators and those working in regulated professions. Join us for an exciting virtual fireside chat which addresses the Next Digital Economy, the convergence of biological and digital technologies, and the future of social connections and sense-making with an eye to the potential impact on regulators. This talk will also help you think through orienting your work to better adapt to new disruptions and unpredicted changes. Featuring Eric Ward, Senior Director, Policy Horizons Canada and Kevin Taylor, Registrar & CEO, College of Respiratory Therapists of Ontario.

The Role of Regulators and Systemic Racism (Original broadcast date: October 14, 2020)

This session explores issues of race and racialization within regulated professional contexts. Facilitated by Zubin Austin, Professor and Koffler Research Chair at the Leslie Dan Faculty of Pharmacy and the Institute for Health Policy, Management, and Evaluation at the Faculty of Medicine at the University of Toronto, this discussion addresses important issues associated with inclusion, diversity, and equity within regulated professions. Featured panel includes Shamira Madhany, Managing Director, Deputy Executive Director, World Education Service and Jan Robinson, Registrar & CEO, College of Veterinarians of Ontario.

The Mouse and the Elephant: One Small Regulator’s Journey to a Bigger Future (Original broadcast date: September 23, 2020)

In 2019, following the announcement of the Cayton Report recommendations in British Columbia, the College of Midwives of BC (CMBC) set out to “get ahead” of impending change; Specifically, the call for the amalgamation of Colleges. This session covers the process under which CMBC considered its options and chose a path ahead of government direction, to amalgamate with the BC College of Nursing Professionals (BCCNP). The session also provides insight into the challenges associated with a smaller regulatory body (7 staff and 500 registrants) amalgamating with a much larger one (160 staff and 60,000 registrants) and its impact on operational, governance and strategic directions for both organizations (and the new one they are creating). Panel features Cynthia Johansen, Registrar and CEO, BC College of Nursing Professionals; Louise Aerts, Registrar/Executive Director, College of Midwives of British Columbia; and Tanya Momtazian, Board Chair, College of Midwives of British Columbia.

Surviving the Monster Discipline Hearing that Consumes All of Your Resources – and Sanity (Original broadcast date: September 10, 2020)

For a small(er) regulator, a long and vigorously contested discipline hearing, along with the consequent appeals, motions for a re-hearing, etc., can consume much of your time, energy, money and human resources. If such a mammoth hearing cannot be avoided, how can regulators manage the administrative and communications aspects of the process? Each of the speakers has been involved in cases that test the boundaries of what regulators can reasonably expect in complaints and disciplinary hearings and have the scars, along with the consequent wisdom and experience, to prove it. This session was conducted in a casual interview format to permit the exchange of ideas between all of the speakers. Panel features Bernie LeBlanc, Partner, Steinecke Maciura LeBlanc; Jan Robinson, Registrar & CEO College of Veterinarians of Ontario; Victoria Rees, Q.C.,  Counsel, Professional Regulation with Pink Larkin; and Naakai Garnette, Director of Professional Conduct, College of Massage Therapists of Ontario.

Modernizing Practice Standards in Response to Disruptive Technologies (Original broadcast date: September 9, 2020)

In an era of emerging disruptive technologies, e-commerce, landmark legal rulings and changing preferences on how patients access their health care, there is an imperative for regulators to adopt a nimble approach. Direct to consumer initiatives, AI and remote practice and more, all pose the question as to how regulators can respond in a nimble fashion to a shifting landscape and provide guidance to their registrants and ensure that quality care continues to be provided, inter-professional collaboration is supported and above all, the public interest is protected. In this panel discussion, three Colleges address how they are responding to disruptors. The panel features Fazal Khan, Registrar, CEO, College of Opticians of Ontario; Maureen Boon, Former Registrar/CEO, College of Optometrists of Ontario; and Andréa Foti, Assistant Registrar, Royal College of Dental Surgeons of Ontario.

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